FAQ

Q. What is the difference between a frontal and a closure? 

A. A lace closure unit only covers an area of your hairline, which is normally 5x5 inches on these units. Can also be 4x4, 6x6, or 7x7 inches. A frontal units will cover your entire hair line, ear to ear. Frontals come 13x4 or 13x6.

Q. Which type of units are beginner friendly? 

A. Closure units are the extremely easy to maintain. Requires zero to very little maintenance and will last a beginner longer than a frontal will.

Q. Can my unit be worn glueless?

A. Yes, all units can be worn glueless.

Q. How long will my wig last?

A. Our units can last 2+ years with proper maintenance.

Q. How long will it take to receive my wig?

A. All ready to ship units take 3-5 business days.
All custom units have a turn around time of 7-14 business days. Units located under the Best Sellers tab also have a turn around time of 7-14 business days unless they're in stock.
Please be reminded that this is after the 3-5 business day processing time.

Q. I have a large head, will your wigs fit me?

A. If your head is larger or smaller than a 22 inch circumference, you are strongly suggested to place an order for a custom unit. All ready to ship units are made for a 22 in head circumference unless stated otherwise.

Q. Can you install my wig?

A. Yes, refer to the "Book an Appointment" tab for more information

Q. What do I use to cut the excess lace on my wig?

A. I recommend using an eyebrow archer in a zig zag motion or you can use crafting zig zag scissors. NEVER cut your lace straight across.

Q. Do you sell hair separately?

A. Yes, extensions can be purchased without the booking of service. See "Bundles, Lace,Tape In" tab.

Q. What is the return/exchange policy?

A. All sale are final. See "D.Lux Policies" tab.

Q. I have my own hair already, can I send it to have a wig made?

A. Yes. Please email info.dluxexperience@yahoo.com.

FAQs are frequently updated. If you have any other questions, please email them to us and we'll try our best to answer them.